Can you help me?
Something worth adding to the previous post 'Google Docs, a competitor to construction collaboration tools?' is that, in addition to the limitations of the product, Google Docs will never be able to compete with the leading construction collaboration vendors on customer service. Despite its success as a business, Google Inc. can't come close to providing the specialist support, training and implementation expertise that industry projects need.
A quick scan around the websites of some of the top collaboration providers shows that they all provide (as a minimum) phone and email support during business-hours as well as supplementary consultancy and implementation services.
I'm now looking on the Google site and.... I can't find a helpdesk number. Anywhere. Let alone the option to talk to someone who is specially trained in the Google Docs product and understands the construction industry.
The expert human touch when the users have a problem is the main reason why specialist construction collaboration vendors will trump generalist tools like Google Docs.
Labels: Global trends, Good practice, Technology
