Being disciplined
For any organization with more than one employee, you can safely guarantee that its staff are going to have different approaches and levels of discipline towards filing their communication and documents. More often than not, this places inter-team retrieval of information somewhere between difficult and impossible. This week I was pleasantly surprised to hear that one of the largest developers in the Middle East is tackling this challenge by creating a key performance indicator for their project management staff which measures usage of their online collaboration tool.
The point here is that at a corporate level they realize the only way to ensure they are building and maintaining a complete and accurate project record is to insist that their people use the collaboration system. As far as KPIs go I reckon this one really makes sense for all concerned. For the company, they're ensuring that they have a full audit trail which reduces their risk exposure. For the individual, it's no extra work, and all of their filing is done in "real time" which arguably reduces their workload as well.
Labels: Good practice
Businesses have long known the importance of proper information management.
End users who act as agents on behalf of the greater business have been required to complete the task but often lack a feeling of responsibility for this procedure. I believe this has largely been due to the lack of incentive or lack of management over their usage, one way or the other.
With measurable KPI's set for their management of information, successful information management should grow from simply 'finishing the project' to creating a library of re-usable information which benefits the business now and further into the future.
I would be interested to know what sort of performance metrics were being measured, as we know that variation between roles equals variation of tasks.
We know the wheel was invented years ago, We know that through collaboration and team work we are able to achieve better considered and therefore more relevant results.
Create, Register, Update, Search, Benefit,(Bonus).
: March 24, 2009 9:24 AM
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